24-Hour Emergency Service Available

Not sure if you should call in a technician?

Here are some questions you may want to ask yourself:

• Does the air in your home seem stuffy?
• Do you have pets in your home?
• Does anyone smoke in your home?
• Does anyone in your family suffer from allergies, asthma or breathing difficulties?
• Do cooking or other odors tend to linger in your home?
• Has it been more than a year since you had your heating and cooling system cleaned and inspected?

If you answered "yes" to any of these, then you may want to give us a call. Remember, it's a good idea to have regular maintenance checks performed even if nothing seems broken.

Can I troubleshoot before calling Marlin James?

The answer is "Yes." Here are some simple procedures you can perform before scheduling a technician:

• Check disconnect switches (indoor and outdoor if you have a split system). Make sure that circuit breakers are ON.
• Check for sufficient airflow.  Make sure air filters are clean and return-air grilles are unobstructed.
• Check the settings on your thermostat. If you want cooling, make sure the temperature control is set below room temperature and the SYSTEM switch is on the COOL or AUTO position.  If you want heat, make sure the temperature control is set above room temperature and the SYSTEM switch is at HEAT or AUTO.  The FAN switch should be set at AUTO.

What is Red's Club and how does it work?

Red's Club is our ongoing Service program. An annual membership includes:

• Priority service response
• 25-point maintenance check twice a year. Maintenance on equipment is performed September-October and April-May. A copy of the completed checklist is provided.
• A written report of any necessary repairs, plus 10% discount on repairs
• Protects you from paying overtime charges
• 3 day IAQ test to check your homes air quality only $89.00 (more than 50% off the standard price of $179.00!)

Membership in Red's Club is just $139* for the first year and an annual renewal is only $139.* Please contact a Customer Service Supervisor for more information about joining Red's Club .

*Prices are based on a single-system environment. For multiple systems or filtration needs please contact a Customer Service Supervisor.

What do the technicians check for?

We follow a 25 point checklist for every service appointment:

• Check Filter(s)
• Check to ensure all supply registers are open
• Clean evaporator coil and drain pan
• Check blower and wheel operation
• Check heat strip operation
• Check for air leaks at plenum(s)
• Flush and vacuum condensate drain
• Check condensate drain for proper pitch and drainage
• Check thermostat operation
• Clean condenser coil
• Clean debris, etc. out of condenser
• Check contactor
• Check capacitors
• Check all electrical connections and wiring
• Lubricate moving parts where applicable
• Check Freon charge
• Check voltage
• Check compressor and fan amp draw
• Check temperature splits
• Check crankcase heater
• Check for any vibrations
• Check condenser level
• Check reversing valve operation
• Check float switch for proper operation
• Check disconnects

Below included with furnace present:

• Check heat exchanger
• Clean flame sensor
• Check and ohm igniter
• Check burners
• Check cycle rate on thermostat
• Check operation
• Check draft
• Check flu pipe

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